“Airline” means Polynesian Ltd doing business as Samoa Airways;
“Airline Designator Code” means the two or three letter or number code issued by IATA to each airline to identify that airline and its flights;
“Authorised Agent” means an agent who is authorised by Samoa Airways to represent and sell Samoa Airways passenger services;
“Baggage” means your personal property accompanying you on your trip. It consists of both your checked baggage and cabin baggage.
“Baggage Allowance” means the allowance for your baggage, as set out in the Fare Rules and administered in accordance with section 12 & 13 of these Conditions and the Policies;
“Baggage Fee” means any fee specified in the Fare Rules as payable by you for us to carry Checked Baggage;
“Booking” means the booking request made by you or on your behalf, and accepted for travel on a Samoa Airways flight, the Itinerary, the boarding pass, the Ticket, the baggage check, and/or any other document or message from us relating to the contract for carriage concerning your travel;
“Carrier” means all air carriers that carry or undertake to carry you and your baggage or perform any other service.
“Carry-on Baggage” means baggage, personal effects or other articles (not being Checked Baggage) which accompanies you in the aircraft cabin during the provision of transport and services the subject of the Booking;
“Checked Baggage” means baggage, personal effects or other articles registered with us as baggage intended to be carried in the aircraft hold during the provision of transport and services the subject of the Booking and for which a bag tag number is issued by us;
“Codeshare Partner” means an airline with whom Samoa Airways has an agreement to operate Codeshare Services;
“Codeshare Service” means a service which has a “OL” flight number but is operated by another operating carrier;
“Conditions” means these Conditions of Carriage;
“Contract” means your acknowledgement and acceptance of –

1. this ticket and its terms; our General Conditions of Carriage (Passenger and Baggage) and any applicable tariffs filed with governments;
2. applicable laws and international conventions;
3. the fare rules as applicable; and
4. any oral or written directions issued by the Airline.

To which the carriage of all passengers on any flights under the OL Code is subject.
“Convention” means (as applicable): the Convention for the Unification of Certain Rules Relating to International Carriage by Air (1929) (“Warsaw Convention”); the Warsaw Convention as amended at The Hague (1955); the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975); the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975); the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975); the Guadalajara Convention (1961); and the Montreal Convention (1999) (“Montreal Convention”);
“Destination” means the last destination shown on your Itinerary. When not capitalised, destination refers to a generic point of arrival;
“Fare” means the applicable fare set by Samoa Airways for travel contemplated in a Booking (at the time of payment for the Booking), along with applicable fees and surcharges, and any taxes imposed by governments on the travel to which the Booking relates;
“Fare Rules” means those additional terms and conditions attaching to the transport and services the subject of the Booking (of which you are notified at the time of booking and which are available at www.samoaairways.com);
“Flight Coupon” means that portion of the Ticket that bears the notation “good for passage,” or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried;
“Samoa Airways” means Polynesian Limited trading as Samoa Airways; “OL Code” means the code issued to the Airline by the International Aviation Transport Authority (IATA) for purposes of its identification as well as its destination and its traffic documents;
“IATA” means the International Air Transport Association;
“International Travel” means international carriage as defined in the Convention;
“Itinerary” means the document Samoa Airways or an agent provides to you which details your flights;
“Laws” means the laws of any nation which apply to your travel with Samoa Airways;
“Loss” means any loss, damage, cost or expense, including consequential or indirect loss, loss of savings, business opportunities, revenue, profit and/or damage to goodwill;
“Medical Clearance Form” means the form we require you to complete if you fall within any of the applicable categories of persons set out in the Samoa Airways Medical Clearance Guidelines;
“Medical Clearance Guidelines” means the guidelines which apply to Guests travelling on Samoa Airways flights who have an illness or a medical condition and which are published on our Website;
“Montreal Convention” means the Montreal Convention 1999.
“Paper Ticket” means a Ticket printed on authorised ticketing paper, and includes Flight Coupons;
“Piece Limit” means the piece limit for your Checked Baggage, which is determined by your fare type and is specified in the Fare Rules;
“Ticket” means a document which validly entitles you travel on flights operated or marketed by Samoa Airways, being either an Electronic Ticket or a Paper Ticket;
“Ticketing Time Limit” means the time limit set by Samoa Airways within which you must pay the Fare for a Booking;
“Warsaw Convention” means the Warsaw Convention 1929, or that Convention as amended at the Hague on 28 September 1955 and by Montreal Protocols [Nos. 1, 2 and 4] whichever may be applicable;
“Weight Limit” means the weight limit for Checked Baggage determined by the type of fare purchased by you when making a Booking. The weight limit and the terms and conditions that apply for receiving the benefit of the weight limit are specified in the Fare Rules and on our Website.


3.1 These Conditions will apply to your travel on flights operated or marketed by us (flights operated under the “OL” Airline Designator Code), to the extent they are applicable to your journey.

3.2 These Conditions do not apply to any non-air transportation or other services arranged by a third party (for example, bus transfers or hotel accommodation).

3.3 A Booking is valid only for provision of the transport and services in respect of which it is accepted by Samoa Airways. Booking changes may be made dependent on the Fare purchased. If you fail to travel on the scheduled services or the fare lapses, the ticket may no longer be valid for travel on Samoa Airways services.


5.1 At times you may travel on services which we sell but which are operated by other carriers under those carriers’ flight numbers and Airline Designator Codes. If we issue you an Itinerary or a Ticket for carriage on another carrier’s flight and Airline Designator Code, we do so only as an agent for that carrier, and that carrier’s conditions of carriage will apply. The operator’s conditions of carriage may significantly limit or exclude liability. You should refer to the operating carrier’s website for further information.


It is the passenger’s responsibility to comply with all Laws, regulations and orders of the destination that you are travelling to. Each country has different requirements and obligations for you as the passenger, and you should consult with the government which issued your passport, and consider the following:

1. You must have a valid passport. If your passport expires in 12 months or less, you should check whether this is sufficient for travel to Samoa, or other forward destination;
2. Check with the government which issued your passport, and the consulates of your chosen destinations, to see whether you need a visa or other travel document, or other information such as vaccination records;

The items set out above are given as a guide only. It is your responsibility to ensure that you have all required authorisations and documentation for your travel. Any assistance which we may provide you in this area does not release you from your obligation.


For flights between Samoa and American Samoa, check-in opens 2 hours prior to the scheduled departure times and closes 30mins prior to scheduled departure times.
You must check in for travel at least 2 hours prior to the scheduled departure time or as otherwise set out in your Itinerary for these services.
You must check in to board the flight at our check-in facility serving the place of departure. You will be advised of the check-in time for your flights in your Itinerary and/or by your Authorized Agent. However, flight times may change, and different airports may have different check-in deadlines, so you must also make sure you are aware of the check-in deadline for all of the flights shown on your Ticket.
Subject to the Fare Rules applicable to your Booking, if you fail to arrive at the airport and/or check in by the time specified, the fare and any baggage fee paid for that flight will be forfeited and seats cancelled or re-allocated.
You must arrive at the airport early enough to allow you to complete check-in procedures before the check-in deadline and you must bring with you a valid passport, your Paper Ticket, E-Ticket (if issued electronically) and all necessary travel documentation for travel to your final destination country, including all relevant travel documents for all transit countries.
If travelling in large groups or require additional assistance, we recommend that you check-in 2 hours prior to the scheduled departure times of your flights. If you have a Special Service Request, please ensure this is requested through your booking channel at least 72 hours prior to the scheduled departure times of your flights.

9.1 All Travel

You must bring with you all travel documentation necessary for us to accept you on your flight, including a valid passport or other valid identification, and all necessary travel documentation for your Destination. You must present all of these documents to our staff at the airport if you are asked to do so.
You must keep any material we give you at check-in (such as a boarding pass and a baggage check document) until you complete your travel with us and you must permit us to make copies of them for security and procedural requirements, and as required by any Laws.
Arriving at the boarding gate. You must complete all departure formalities (such as clearing Immigration) in time to arrive at the boarding gate no later than the time specified to you at check-in and displayed on the flight information displays at the airport.
If you are late or you do not comply with the check-in procedures set out in these Conditions, we reserve the right to cancel your Booking, refuse to carry you, and to charge you a reasonable service fee, subject to the Fare Rules applicable to your Booking.



11.1 Samoa Airways may offer two or more flight sectors for sale as a scheduled connection (“Connecting Flight”). In the event that a Connecting Flight fails to connect, we will use reasonable measures to enable you to travel on our next available flight to the destination at which you were due to arrive on the Connecting Flight. However, we do not provide any guarantee whatsoever that any two or more single sector flights (which are not offered for sale as Connecting Flights) will connect (even though you may book such single sector flights with the intention of those flights connecting).

11.2 Subject to these Conditions, Samoa Airways are not liable for or in connection with any Loss which you may incur as a result of any such single sector Booked flights failing to connect.

11.3 Other than for Connecting Flights, Samoa Airways do not offer, provide or guarantee connections between the flights we offer and the flights of another carrier or any other form of transport, and subject to the provisions of these Conditions, we are not liable for or in connection with any Loss which you may incur as a result of any such flight failing to connect with the flight of another carrier or another form of transport.


13.1 Passengers (except infants) are allowed the following checked baggage allowances.

INTERNATIONAL & DOMESTIC FLIGHTS BETWEEN OR WITHIN SAMOA AND AMERICAN SAMOA

Passenger Type	Carry on allowance
Adult (12 years & over)	1 Piece at 15 kgs
Child (2 – 11 years)	1 Piece at 15 kgs
Infant (under 2 years)	NA

13.2 Checked Baggage Policy

1. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless Samoa Airways decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you unless applicable law requires you to be present at the airport of arrival for customs clearance.
2. Unacceptable Items as Checked Baggage

While Samoa Airways will make best efforts to take care of your checked in items, we cannot guarantee that delicate or valuable items are able to withstand baggage handling processes during carriage by air. Checked Baggage can also be delayed, damaged or lost, therefore items which you may consider valuable to you or which you may need urgently should be carried with you as unchecked baggage provided it is not classified as one of the Prohibited Items listed in 14 (a) below and or by any applicable laws and regulations.
The following items must NOT be included in your Checked Baggage. You will be required to remove such items from your checked baggage and either carry them as unchecked baggage or make alternate arrangement for their transportation.

• Dangerous goods as specified in these general conditions;
• Fragile or perishable items;
• Money, jewellery, precious metals, silverware;
• Negotiable papers, share certificates, securities, or other valuable documents;
• Cameras, video cameras and related equipment;
• Commercial goods, samples or business documents;
• Electrical and electronic devices;
• Passports and other travel documents;
• Essential medicines.

If you carry items in contravention of these Conditions of Carriage, we will use all available defences against any claim in respect of any damage, loss or destruction of those items.

3. In all cases of alleged loss or damage, proof of actual loss or damage will be required in order to initiate investigation of any such claims.
4. We will not be liable for any damage arising from compliance with any laws or Government regulations, order or requirements, or from your failure to comply with the same.
5. We will have no liability for destruction, loss of or damage to your Checked Baggage if the damage resulted from the inherent defect or quality of Checked Baggage.
6. We will have no limited or no liability for Damage to or loss of articles not permitted to be contained in Checked Baggage except as otherwise provided by the Montreal Convention and subject to applicable defences therein, including contributory negligence and wrongful acts or omissions by you.
7. We shall not be liable for general wear and tear or for damage to protruding or moving parts, such as wheels and handles where we consider the parts are not of suitable quality or nature to withstand baggage handling during carriage by air.
8. In the case of Checked or Unchecked Baggage if there has been contributory negligence on your part we may be exonerated wholly or partly from our liability in accordance with applicable law.

If part of journey includes code share flights or flights on other airlines, operating carriers’ baggage allowance applies. Be sure to label baggage inside and out, and with your name, address and contact number for your destination. Labels can be obtained from the Airlines, your local travel agent or at check-in. Mattresses will not be accepted for carriage as checked baggage (Accepted as Freight only).


15.1 The Airline does not guarantee you any particular seat even if your reservation is confirmed. You must accept any seat allocated on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.

15.2 The Airline may refuse carriage of any passenger or passenger’s baggage without any liability on its part if due to the passenger’s physical state the passenger requires an additional seat unless the passenger agrees to pay for an additional seat at the applicable fare including all applicable fees and taxes, and other charges imposed by Governments, authorities or airport operators.


The price of your ticket may include significant amounts of taxes, charges and fees imposed on air transport by governments, authorities and airport operators (in the fare e.g. Value Added Tax (VAT), Goods & Services Tax (GST), Departure Taxes, Noise levies, etc shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket.
You must pay your fare, including any taxes, fees and carriers charges in the currency of the country in which the Ticket is issued, unless we or our Authorised Agent permit or require you to use another currency at or before the time you pay (for example, because of the non-convertibility of the local currency). We may decide, and reserve our right, to accept payment in another currency.


The Airline, government or airport officers may require you to submit to clothing and body searches, require you to submit your baggage to searches or inspections and search or inspect your baggage with or without you.


Smoking is not permitted on any Samoa Airways aircraft.

21.1 E-Cigarettes
The use of e-cigarettes is not permitted on board an aircraft. E-cigarettes and related devices must be carried as carry-on baggage exclusively in the cabin of the aircraft. E-cigarettes must not be carried as checked baggage.


Samoa Airways aircraft are treated with insecticide to prevent the introduction of non-native insects that may be harmful to persons and the natural environment of Samoa.